Help Center
Guides and answers for every feature, setting, and button in Snowmass.
Browse by topic
Getting started
Set up your fleet and run your first storm on Snowmass.
3 articlesDispatch engine
How the swarm decides who clears what — scoring, claiming, direction, and self-healing.
13 articlesLive operations
Run the storm in real time — dispatcher dashboard, alerts, live map, and everything an operator needs from the seat.
18 articlesCrew & communication
Mobilize your crew before a storm and keep operators and dispatchers talking during it.
8 articlesCustomer experience
What your customers see before, during, and after a storm — ETAs, tracking, history, and reviews.
12 articlesProperties & service
Add the properties you clear, draw their boundaries, and define what done looks like.
9 articlesVehicles & depots
Add your machines, choose which services each runs, and set the yards they run from.
6 articlesStorms, runs & passes
Open a storm, dispatch a pass, and let the swarm run your fleet from the first flake.
9 articlesIncidents & materials
Report incidents with photos, log material at each stop, and keep proof of service.
6 articlesSimulations
Model a storm before it hits — test staffing and equipment through the real dispatch engine.
10 articlesSettings
Tune your organization, your profile, and the swarm dispatch behaviour that runs your storms.
13 articlesBilling & account
How Snowmass pricing works, what you pay for, and where to manage payment and invoices.
6 articlesNotifications & alerts
How Snowmass keeps your customers informed by email and SMS — and how consent, quiet hours, and opt-out work.
6 articlesSigning in & access
Passwordless sign-in, workspace URLs, sessions, and single sign-on across the Snowmass apps.
6 articlesReports & audit
Pull reports and exports from your storm data, and rely on an append-only record of what happened.
5 articlesTablet app & offline
Install the operator tablet app, keep working through dead zones, and use Snowmass in English or French.
4 articlesRestricted & Warning Zones
Prevent vehicles from entering restricted areas and flag caution zones on the map.
5 articlesCan't find what you're looking for?
Our team knows snow operations as well as the software. Tell us what you're trying to do and we'll point you the right way.
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