Customer experience
What your customers see before, during, and after a storm — ETAs, tracking, history, and reviews.
12 articles
- The customer experience, end to end How Snowmass keeps your customers informed from forecast to finished.
- Live ETAs from the real dispatcher A per-stop arrival time projected by the same engine that runs dispatch.
- The customer portal A signed-in home for a customer's properties, live event, history, and settings.
- Service-visit history Every visit a customer's property received, with materials and photos.
- Shareable live tracking An embeddable, PII-free map customers can watch or put on their own site.
- Run-log embed for your website A white-label, org-wide log of your storm activity, embeddable on your own site.
- Email and SMS status alerts Automatic updates as a storm progresses, sent the right way and in the right language.
- CSAT ratings that become public reviews A satisfaction ask when a support request is resolved that, with consent, turns into social proof.
- Before, during, and after a storm The whole customer journey through a single event, from the customer's chair.
- "On the way" — when a vehicle is coming to you The live map singles out the machine headed to your property, with a calm arrival countdown.
- Your place in the storm, and the fleet pulse An honest sense of progress: how far along the storm is, and roughly how many stops are ahead of yours.
- The plow-ridge note — "we know, and we're coming back" When the city plow re-buries your entrance after service, you see an honest note instead of silence.