The plow-ridge note — "we know, and we're coming back"

The ridge problem, handled honestly

It's the oldest frustration in snow removal: the crew clears your driveway, and an hour later the city plow rolls past and leaves a ridge of packed snow across your entrance. The worst version of that moment is silence — your property marked "cleared" while you're staring at a wall of snow.

What you'll see instead

When the crew finishes your property but flags that a plow ridge is likely, your property card in the live event view carries a plain, calm note:

Cleared at 4:12 — the city plow may leave a ridge at your entrance. We'll swing back and check.

No jargon, no alarm — just an acknowledgment that the situation is known and a return visit is planned.

What happens behind it

That note isn't a courtesy message someone typed — it reflects a real mechanism. Your property enters a recheck loop: after a cooldown long enough for the city plow to have passed, it's re-queued and the fleet sends a machine back to deal with the ridge. While the recheck is held, the note stays on your card; you won't see a vehicle on the map for it until a machine actually takes it up again.

Why it matters

The ridge isn't your crew's fault — but silence would make it feel like it is. The note turns the most common post-service complaint into a kept promise: we know about it, and we're coming back.