Notifications & alerts
How Snowmass keeps your customers informed by email and SMS — and how consent, quiet hours, and opt-out work.
6 articles
- How customer alerts work Snowmass sends status updates automatically over email and SMS as your fleet works a storm.
- The four alert types Pass-started, en-route ETA, service-complete, and event-status — what each one means.
- Quiet hours & the morning digest Hold overnight messages so customers aren't woken at 3 a.m. — then deliver them as a morning 'while you slept' summary.
- TCPA compliance & consent Snowmass only texts contacts who have consented, and records that consent.
- Unsubscribing & SMS STOP How customers turn off messages, and what happens on your side when they do.
- Per-contact notification channels Give each contact the right mix of email and SMS, in the right language.