Quiet hours & the morning digest

Why quiet hours exist

Storms don't respect a 9-to-5 schedule, but your customers still sleep. Quiet hours let you define an overnight window during which Snowmass holds outbound alerts instead of pinging phones in the middle of the night.

How it works

• You set a start and end time in your organization's timezone.
• The window can wrap past midnight — for example 9:00 p.m. to 7:00 a.m. is fully supported.
• While inside the window, status alerts are held rather than sent.

Because the window is evaluated in your org's local time, a fleet in Quebec and a fleet in another timezone each get their own correct overnight window with no manual math.

Held messages become a morning summary

Overnight alerts are held, not dropped. Residential plowing often happens between 1 and 7 a.m., so silencing the night entirely would mean a customer wakes up with no idea their driveway was cleared. Instead, once quiet hours end, Snowmass delivers a single "while you slept" digest to each contact, on each channel they use, summarizing everything that happened overnight — cleared at 4:32 a.m., salted, and so on.

The digest is one message per channel (one courriel, one text), ordered by when each thing happened, and it's written in the contact's own language. Nothing that occurred during the night is lost — it just arrives at a civilized hour.

What quiet hours do — and don't — affect

Quiet hours govern customer status alerts (pass-started, en-route, service-complete, event-status). They are about courtesy to the people you serve.

They are separate from operational messaging between your dispatcher and operators, which needs to reach the field whenever the fleet is working.

Setting them up

Configure the window in your organization's notification settings. If you leave quiet hours unset, status alerts can be delivered at any hour the fleet is active.