The four alert types

What each alert says

Snowmass sends four kinds of status alert. Each maps to a moment your customer actually cares about.

Pass started

A pass has opened on the customer's property and the swarm has begun assigning work there. This is the "we're on it" signal at the start of the service.

En route with ETA

A tractor is heading to the property now. The estimated arrival time is projected by the live dispatcher, so it reflects real road distances and current fleet positions — and it updates as the storm unfolds.

Service complete

A service visit on the property is finished. If the crew logged materials or photos, those become visible in the customer portal alongside the completion.

Event status

The storm response itself changed state — for example the event opened, paused, or closed. This is the fleet-wide signal rather than a single property update.

Couldn't service (access blocked)

When a crew reaches a property but can't clear it because the customer can fix the obstruction — a vehicle parked across the entrance, or a locked gate — Snowmass sends a short "here's why, here's what clears it" note so the customer isn't left guessing why their driveway was missed. It often clears the obstruction, and it heads off the most common storm complaint. (Overnight it rides the morning digest, like every alert.)

Choosing what goes out

Not every contact needs every alert. Notification preferences are set per contact, so a property manager might receive all four while a tenant only gets service-complete. See Per-contact notification channels for how to tune this.