The customer experience, end to end

What your customers get

Snowmass gives your customers a clear window into their service without adding work for your dispatcher. Most of it runs on the same live data that drives dispatch, so what a customer sees is real, not a guess.

The pieces

• Live ETAs — a per-stop arrival time projected by the actual dispatch engine.
• A customer portal — a signed-in home for a customer's properties, live event, history, and settings.
• Live tracking — an embeddable, PII-free map they can watch or put on their own property.
• A run-log embed — a white-label, org-wide log of your storm activity for your website.
• Service-visit history — every visit with materials and photos.
• Status alerts — email and SMS updates as a storm progresses.
• Ratings and reviews — a satisfaction rating when a support request is resolved that can become public social proof.

An honest framing

These are solid, real features — but they're table stakes in this industry, not what sets Snowmass apart. Competitors have tracking and history too. What's different is that the ETA and the tracking are driven by a real dispatch engine, so they move and update instead of sitting on "sometime today."

Each feature has its own article below. If you want the customer's-eye view of a whole storm, start with "Before, during, and after a storm."