CSAT ratings that become public reviews

Ask, then publish with consent

When a customer's support request is resolved, Snowmass can ask how that support interaction went — a simple CSAT rating. When a customer rates you highly and consents, that rating can auto-publish as a public review, feeding real social proof to your marketing site.

How it flows

1. The ask — when a support request is resolved, the customer is invited to rate that support interaction.
2. The rating — they leave a score and, if they like, a comment.
3. The gate — only strong ratings (4–5 stars) are eligible to publish, and only with the customer's consent.
4. The feed — consented reviews publish to a feed your marketing site can pull in, so fresh reviews appear without anyone copy-pasting them.

Why the gate matters

• Consent — nothing a customer said goes public unless they agreed to it.
• Quality — the 4–5 star threshold means the public feed reflects your best work; a low rating stays private feedback for you to act on, not a billboard.

Why it's worth doing

This is how the marketing site earns real social proof instead of invented testimonials — reviews from actual customers, tied to real support interactions. It's a table-stakes capability done honestly: the rating is genuine, the consent is explicit, and the feed is automatic. A low score isn't buried — it's routed to you privately so you can fix the account before it churns.