Quiet hours for customer alerts

What quiet hours do

Quiet hours suppress customer alerts — the pass-started, en-route ETA, and service-complete texts and emails — during a nightly window you set. It's there to keep Snowmass from waking your customers at 3 a.m. and to stay on the right side of messaging rules (TCPA). It does not affect operator or dispatcher messaging.

How to set it

Set a start hour and an end hour as whole hours in your organization's time zone. The window is evaluated in that time zone, so it follows you across daylight saving changes automatically.

• A window like 21 to 7 means alerts are held from 9 p.m. until 7 a.m. Snowmass handles windows that wrap past midnight correctly.
• Leaving either the start or end hour empty disables quiet hours entirely — every alert sends as soon as it's ready.

What happens to a suppressed alert

An alert that would fire during quiet hours is held, not lost. Time-sensitive updates are the reason the window is usually kept short (overnight only) — you don't want a "we're on our way" text arriving hours after the tractor has come and gone. Choose a window that protects sleep without gutting the usefulness of the updates.

A related setting

Alert lead time (a separate setting) controls how far ahead of a projected arrival the en-route alert goes out. Quiet hours and lead time work together to make alerts both timely and considerate.