Property contacts

Who gets the updates

A contact is a person tied to a property who can receive automatic status alerts — pass started, crew en route with an ETA, service complete, storm wrapped. Add the property manager, the on-property super, whoever actually wants to know the plow is coming.

Add a contact

1. Open the property and go to Contacts.
2. Choose Add contact and enter their name.
3. Add an email, a mobile number, or both — each channel the contact wants.
4. Set their language (English or French) so every message arrives in the right one.
5. Save.

Consent and quiet hours

Snowmass only sends to contacts who are verified and haven't opted out, and it respects your organization's quiet hours (in your timezone) so no one gets a 3 a.m. text they didn't ask for. A contact can reply STOP to a text to opt out of SMS at any time, and that's honoured automatically.

Choosing channels well

• Email is good for detailed before/after summaries.
• SMS is best for the moving moments — en route, arrived, done.
• Set the language per contact, not per property — a single property can have an English manager and a French tenant, and each gets their own.

Contacts are optional. A property with no contacts still gets cleared exactly the same way; it just won't send anyone updates.