Review and resolve incidents (dispatcher)

The incident queue

As a dispatcher you get an org-wide list of every incident your crews have filed. It's ordered so the work that needs attention floats up: unresolved incidents first, and within each group the most recent report on top.

Reviewing one

Open an incident to see the full picture:

• Its type and description.
• The photos the operator attached.
• The property, the run, and the operator it came from.
• Its timestamps — when it was reported and when the dispatcher was notified.

You'll typically already have seen it: filing an incident sends a real-time alert, so it lands in front of you the moment it's reported rather than at end of shift.

Resolving it

1. Open the incident from the queue.
2. Add any resolution notes — what was done or decided.
3. Mark it resolved.

Resolving stamps a resolved-at time and moves it below the open items. The record — description, photos, timestamps — is never lost; it stays part of the property's permanent history and your reports.