Completing or skipping a stop

Closing out a stop

When a crew finishes a property, the operator closes the service visit. How they close it matters — it drives the customer's alert, your record, and sometimes a return trip.

Complete it

1. With the work done, the operator marks the stop complete on the tablet.
2. They can attach photos and log materials applied as evidence (see the field logging articles).
3. Completion can fire the customer's service-complete update.

Complete with issues (plow-ridge recheck)

Sometimes the crew clears a property cleanly, but the road plow comes through afterward and re-buries the entrance. The operator marks it cleared with issues. Snowmass then holds a recheck: it waits an org-set cooldown (default 45 minutes) and re-queues the property so the swarm sends someone back, tracking the attempt count and the plow lag. The operator triggers it; the re-dispatch is automatic.

Skip it

1. If a property genuinely can't be serviced — blocked, gated, nothing to clear — the operator skips it with a reason.
2. The reason is kept on the record so a dispatcher can see why and decide whether to reopen it.

Reopening from the dispatch side

A dispatcher can reopen a completed or skipped stop without losing the evidence already logged — the photos and materials stay attached. Use it when a customer disputes a clear or a skipped property becomes serviceable. Between the recheck flow and reopen, a property is never truly stuck: there's always a path back into the swarm.